Customer Service Essentials
During high school I worked at Friendly's as a waitress. It was during that time that I learned the importance of customer service. Our store was in a competition to win a national award as "the best Friendly's in America."
My boss was determined to achieve this honor so stringent customer service policies were announced, practiced and perfected since winning this award was based solely on exceptional customer service. We did in fact win the award and I not only walked away with $200 in free Friendly money, which helped feed me when I was a freshman in College, it also taught me invaluable customer service policies which have served me well as an entrepreneur.
Many business owners are educated in their profession, schooled in the latest technologies, and advanced in networking, but we forget that exceptional customer service is the most important entrepreneurial activity which
keeps us afloat, sets us apart from our competition, and leads us to financial success. Below is Women TIES wisdom on customer service for you and your business.
Deliver On Your Promise and Give More Than What's Expected - A smart business person delivers on their promise of providing the services and products they guaranteed their clients when they made the sale. Are you doing all that you promised? Not only do wise entrepreneurs deliver what is promised,
they go beyond what is expected. Are there ways you can add value to your business by going beyond what is expected for your clients?
Ask Your Clients For their Input - Don't assume because you've had a long-time client that they'll return to your business tomorrow. There is constant advertising, networking, and solicitations occurring every day. The best way to keep your customers happy is to make sure you are giving them what they expect and need. When was the last time you asked your clients this question:
"Is there anything I'm not doing that I could be doing to serve you better?"
Understand Why A Client Leaves - Clients come and go, it's a natural part of business. When you lose a client, do you understand why? As hard as it is to ask the question, it's essential in understanding whether or not you need to improve your customer service policies. When a client leaves make sure you ask why, implement changes based on their reasons, and improve services immediately for your current clients.
In entrepreneurial spirit, Tracy Higginbotham
My boss was determined to achieve this honor so stringent customer service policies were announced, practiced and perfected since winning this award was based solely on exceptional customer service. We did in fact win the award and I not only walked away with $200 in free Friendly money, which helped feed me when I was a freshman in College, it also taught me invaluable customer service policies which have served me well as an entrepreneur.
Many business owners are educated in their profession, schooled in the latest technologies, and advanced in networking, but we forget that exceptional customer service is the most important entrepreneurial activity which
keeps us afloat, sets us apart from our competition, and leads us to financial success. Below is Women TIES wisdom on customer service for you and your business.
Deliver On Your Promise and Give More Than What's Expected - A smart business person delivers on their promise of providing the services and products they guaranteed their clients when they made the sale. Are you doing all that you promised? Not only do wise entrepreneurs deliver what is promised,
they go beyond what is expected. Are there ways you can add value to your business by going beyond what is expected for your clients?
Ask Your Clients For their Input - Don't assume because you've had a long-time client that they'll return to your business tomorrow. There is constant advertising, networking, and solicitations occurring every day. The best way to keep your customers happy is to make sure you are giving them what they expect and need. When was the last time you asked your clients this question:
"Is there anything I'm not doing that I could be doing to serve you better?"
Understand Why A Client Leaves - Clients come and go, it's a natural part of business. When you lose a client, do you understand why? As hard as it is to ask the question, it's essential in understanding whether or not you need to improve your customer service policies. When a client leaves make sure you ask why, implement changes based on their reasons, and improve services immediately for your current clients.
In entrepreneurial spirit, Tracy Higginbotham
posted by WomenTIES @ 9:01 PM
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