Quality Is Essential
Last week as I vacationed at one of New York's most beautiful resorts, the Mirror Lake Inn in Lake Placid, I couldn't help but notice how wonderfully they ran their business by paying attention to small details, making their guests feel extremely comfortable,and offering superb customer service.
Every where you looked, every service you enjoyed, every staff person you spoke with exhuberated quality. High class, elegant and yet down to earth and heart warming atmosphere and service. I wanted to share with you a few lessons I brought back from the Mirror Lake Inn which can be implemented in your business today.
Create A Welcoming Environment: Most people love and appreciate beautiful things. People notice well decorated and inviting offices with attractive and soothing surroundings, accompanied by well dressed staff who match the image of your company.If it's been a while since you've looked at your corporate surroundings,take time this week to see if there are ways to revise, improve, or update your look to fit your corporate image and make an inviting place for you, your employees and your clients.
Warm, Friendly, and Helpful Communication: Every single staff member I met at Mirror Lake Inn, no matter what time of day or where I was said,"Hello, how are you? Can I help you with anything? I hope you are enjoying your stay." Every employee was polite, helpful, warm, and friendly. You knew they wanted to make your stay extra special. Do you and your employees make your clients feel the same way? Create a list of five ways to improve customer service today.
Price Doesn't Matter If You Offer The Best:The statement "You pay for what you get" is very true. The Mirror Lake Inn was worth the rate because they offered fantastic services and attractions. Not only did they have alot to offer, they made sure each service they provided was exceptional. Women entrepreneurs still underestimate and undervalue what they offer. If you feel you need to or want to increase your fees, make sure you are offering top quality services and products and institute a better customer service policy to reinforce your price increases.
Every where you looked, every service you enjoyed, every staff person you spoke with exhuberated quality. High class, elegant and yet down to earth and heart warming atmosphere and service. I wanted to share with you a few lessons I brought back from the Mirror Lake Inn which can be implemented in your business today.
Create A Welcoming Environment: Most people love and appreciate beautiful things. People notice well decorated and inviting offices with attractive and soothing surroundings, accompanied by well dressed staff who match the image of your company.If it's been a while since you've looked at your corporate surroundings,take time this week to see if there are ways to revise, improve, or update your look to fit your corporate image and make an inviting place for you, your employees and your clients.
Warm, Friendly, and Helpful Communication: Every single staff member I met at Mirror Lake Inn, no matter what time of day or where I was said,"Hello, how are you? Can I help you with anything? I hope you are enjoying your stay." Every employee was polite, helpful, warm, and friendly. You knew they wanted to make your stay extra special. Do you and your employees make your clients feel the same way? Create a list of five ways to improve customer service today.
Price Doesn't Matter If You Offer The Best:The statement "You pay for what you get" is very true. The Mirror Lake Inn was worth the rate because they offered fantastic services and attractions. Not only did they have alot to offer, they made sure each service they provided was exceptional. Women entrepreneurs still underestimate and undervalue what they offer. If you feel you need to or want to increase your fees, make sure you are offering top quality services and products and institute a better customer service policy to reinforce your price increases.
posted by WomenTIES @ 9:09 AM
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